All our orders are dispatched from Portugal within 1-7 working days using tracked services. 

Following dispatch, where you will be notified, you should receive the order within:

• 1-3 days if you are in Portugal or Spain
• 3-7 days if you are in Europe or neighbouring countries (such as UK and Switzerland)
• 7-10 days elsewhere 

Please note that these timeframes are dependent on efficient customs clearance. We do everything within our power to make sure they pass quickly, but any delays related to customs clearance are usually beyond our power.

In the unlikely event that you’re not 100% happy with your purchase, get in touch with us on info@drunkondecor.store and a member of the team will be happy to help.

You may return your item(s) to us within 14 working days of receipt of your items. We can offer you an exchange as long as the item(s) are returned in impeccable condition and remain unopened and unused in their original packaging. Please note that our Delivery Charges are non-refundable.

Please be aware that you, the customer, are responsible for any postage costs, unless the error was on our side. Please ensure you contact us before returning any item, so that we can process your return correctly and advise you on the steps required.

If you are unlucky enough to receive a faulty or damaged item, we will get it replaced or refunded right away. Please send an email to info@drunkondecor.store within 30 days of receiving your purchase to let us know what the issue is. To speed up the process, we’d be grateful if you can provide your original order number and a description or video/photo of what’s wrong.

Please call us as soon as you realize or complete the contact form on this page.

Please keep an eye out for an email from us with the tracking information. This is sent as soon as your order has been dispatched.

You made a mistake, we get it, you’re only human, as are we.

Please call us as soon as you realize or complete the contact form on this page.

We ship worldwide, so probably, unless you live in the middle of the ocean!

Unless we specify otherwise, yes!